Customer Testimonials for B&B Auto Sales


Hi Chris, I wanted to thank you, Paul, Dave, Christal, and everyone else for the incredible help and support you provided while I made my first vehicle purchase ever. Prior to working at PriceRite, I worked in sales and left that job after only a few months because of the entire sales culture that is prevalent in any industry: the lack of integrity and honesty and the ambition to make a sale at any cost has made me incredibly wary and cautious when it comes to buying anything or dealing with any salesmen, but this is not an attitude present at B&B. Within moments of talking to Paul the first time I met him, I felt like he was someone who defied the stereotype of used car salesman. Paul was sincere, honest, and caring and understood my budget and needs. He lives up to what it means to be a believer in Jesus and is faithful to His teachings. I didn't feel compelled to make a purchase that night, and would not have if I didn't find Paul to be a true and honest businessman. Over the next few days, Christal, too, helped me with my neverending questions and concerns as I blew up her email inbox, and I'm incredibly thankful to her for everything. If I had any doubt or buyer's remorse after picking up my truck, it was wiped away with the treatment I received after having that shifting issue in the parking lot that night. The fact that Dave was so adamant and focused on finding the problem and fixing it right away hammered home the belief that I made the right decision, and I owe him many thanks for his help. I was also surprised how quickly Paul made a loaner available to me if I decided I wanted it; that was truly going above and beyond what I'd ever expect from anyone. And thank you, as well, for your genuine help and support throughout this entire process. You helped assuage whatever remaining concerns I had about the loan and helped me to understand just what it was I was signing. What could have perhaps been the most stressful aspect of the entire purchase became nothing more than a few minutes of signing documents that suddenly became much less intimidating. Please also give my thanks to Jesse, who I didn't have the pleasure of meeting, for ensuring my truck runs well. It's the smoothest ride out of any of the vehicles I've driven and handles really well in the snow and rain thus far, so I couldn't be more pleased with this entire process. I sincerely can't thank you all enough for everything. Either my dad or I have talked about B&B every night since we first visited, and we've both had nothing but good things to say. I'm definitely going to write a review on Yelp because B&B deserves all the business it can get, and people need to know there's a used car dealership they can actually trust and put their faith in. God bless you all and I wish you all continued success and a very Merry Christmas, Dan

TOM of Massachusetts - 2004 VW Passat Wagon

Dear B&B, I just want to thank you again for my latest purchase, the 2004 Volkswagen Jetta. I think this is the 10th car we've bought from you, for either us or our kids, and we've never been disappointed. Before I knew about B&B, I dreaded buying cars. Now I almost look forward to having the latest one die, because I know how well treated I'll feel in getting another. You take the sting out of the process, because I trust you. Thanks for a great price, and even more, for the assurance that you'll stand by your product. - Tom of Massachusetts

Annie B - 2004 Ford Focus

This was my first time dealing with B&B Auto, and I have to say they have made me a customer for life! I felt like they were fair, honest, and easy to deal with. They treated me like family, and listened to my needs. I wanted an economic car for my son and I. They found the perfect fit for me and I couldn't be happier! They have excellent customer service and were professional, understanding and efficient. This place is special and different from any other car dealership I have dealt with. They were not pushy, and they didn't try to get me to buy something I didn't want. I downsized from a mini-van to a hatch back - I am loving ALL the money I am saving on gas! I would recommend anyone looking for a car to go to B&B. They are a little hidden treasure, that everyone should know about. The BEST place to buy in RI! ;)

Dan Termale - 2007 Honda Civic Si

I have had nothing but great experience?s at B&B Auto. I recently bought a car from them and they worked very hard to accommodat?e me and my needs and we came to a great deal! They also have a great service department? and their prices are far below those of other shops in the area. It is hard to find good, honest people that really care about the customer. I highly reccomend B&B Auto to anyone looking for a great used car or needs some mechanical? work!

Bob and Caroline Thibeault - 2001 VW Jetta

Just a note to say how pleased my daughter and I were to buy a car (2001 Jetta) from your business. She had spoken to a lot of used car dealers in the past two weeks and yours was the first she felt comfortable with. We feel we got a fair deal from you, and would be comfortable doing business with you in the future. Keep up the good work! Best wishes to all of you, Bob Thibeault ( and Caroline ) West Stockbridge Ma.

Sandy from North Dighton - 2003 Subaru Forester

I just wanted to express my gratitude for your honesty and fairness! I was filled with trepidation when I started my used car search, but the moment I stepped on B&B's lot and met Paul, I knew I was in good hands. From the wonderful website, all the way to final transactions, this has been a BLESSED experience. Thanks to all of you!

Linda from Rockville, MD - 1994 Subaru SVX

Chris, Craig and Paul, Thanks for the car guys, I really enjoy it! “Great Experience! It was a very smooth transaction, and from out of state. I am located in Maryland, so I found the car online. Everyone at the dealership was helpful, informative and quick to return my emails. You would be hard pressed to find a better crew. I would purchase again from B & B Auto Sales. Thank you B & B!”

Gary from East Greenwich - 2005 Hyundai Santa Fe

Hey Paul, Chris & Craig, I'm lovin' the Hyundai ! It was truly a great experience ! I was glad to buy it from you guys! Bless you all over there.

Adam from North Providence, RI - 2003 Subaru Forester

Comments: Hello, I wanted to make sure I put my thanks in writing. I'm doing it in the form of a testimonial so people can get an idea of what they get when they buy from you. I haven't been to a new or used car dealership that matches the experience B&B Auto Sales provided. B&B puts the customer service back into customer service. They actually go above and beyond what one would expect from a dealership. The only surprises I got were positive surprises. One gets excellent treatment and fair prices for their effort - with a little value added service to boot. I will be going back to them when it's time for my son to get his first vehicle. Thanks for everything, Adam PS. I am not in any way affiliated with B&B nor was this testimonial asked for like so many companies do now-a-days.

Dave and Mike H - 2003 VW JETTA TDI DIESEL

B&B, It was a pleasure to have met you and had this 'experience' with you. My son is thrilled with the car and it will be going into the shop this week. I want to wish you Good Health and Good Hunting... David from UPSTATE NY

Stephen and Lindsay from Providence, RI - 2003 Subaru Forester

Dear B & B AUTO, We want to THANK YOU for helping us find our car. We LOVE the SUBARU. You were immensely generous to us and we are very thankful and appreciate of your kindness. Thank You!

The Griffiths from NH - 1997 Acura CL

Paul, Getting cars is a necessity of modern American life, and for many it is a source of grief. As I hear the horror stories of friends and co-workers about unscrupulous dealers, huge payments, lemons, repairs and repossessions, I feel almost guilty. We've liked every car you've got for us, and a couple we have loved. In fact it is the latest, the Acura that has inspired this note. Our attitude toward cars has always been utilitarian - we want something that gets us from A to B. But that is changing. Every time we slide into the Acura's leather bucket seats and feel the heat of the bun-warmer, it flows up like a warm embrace. We continue to discover other feats of engineering this winter: the outside temperature display, the seat adjusters and the trunk release button. Good Heavens, we think, driving can be a pleasure. A car can seem less like a tool and more like a precious artifact, a jewel of human creativity, and a source of joy. To drive it makes us feel like better human beings and to understand what all the fuss is about. Thanks Paul!

Joe from NJ - 1996 GMC SIERRA 3500 DIESEL TRUCK w/plow

Paul Thanks for everything! You were very helpful. The truck is great!!!! Can't wait for winter! thank you!!! Joe

Eddie from Alabama - 2000 VW Jetta TDI

Ed writes: Vehicle runs good so far; Fast and Friendly service; Thanks and good luck !! ~~~~~~~~~~~~~ B&B: GLAD YOU ARE SO PLEASED! THANKS FOR COMING FROM ALABAMA FOR YOUR TDI !

B&B Auto Sales, 245 Waterman Ave, North Providence, RI 02911 401-232-2886